faq

Hegen bottles fit into most wideneck warmers of most leading brands. To be safe, simply measure the diameter of the relevant brands’ bottle for comparison. As a gauge, Hegen bottles measure 7cm in diameter.

Hegen bottles are a ‘softsquare’ shape made out of 4 tiny circle corners. It is ergonomically designed to be easier for babies to hold

Yes. Hegen bottles can undergo steam, microwave and UV sterilisation. To be safe, we recommend waiting at least 15 minutes between sterilisation cycles. As our PPSU bottles are able to withstand -20'C up to 180'C in temperature; please do remember to check that your steriliser does not exceed the aforementioned temperature range.

The Hegen Polyphenylsulfone (PPSU) range is made of FDA compliant foodcontact grade and NSF certified medical grade material. PPSU is widely used in the manufacturing of medical appliances due to its superior toughness and high temperature resistance. It combines the advantages of both glass and plastic materials; BPAfree and lightweight. PPSU is naturally ambercoloured and contains no artificial pigments. Hegen PPSU is free of BPA, BPS, Phthalates and PVC.

We are so happy to hear this! International standards recommend teats to be replaced every 3 months and bottles every 6 months. Hegen bottles are designed to last and can be continually evolved to meet the different needs of the growing child. You can continue to use our bottles and convert it to snack cups as your baby grows. To be safe, we recommend replacing the teats every 3 months or if there is any signs of wear and tear. Likewise, should there be any scratches or wear and tear observed on the bottles, we also recommend to have them replaced.

Hegen bottles have an extremely wide mouth and minimal parts. Furthermore, as our bottle has absolutely no ridges, undercuts or hidden corners, you can quickly clean the Hegen bottle without the need of a bottle brush, avoiding scratches on the bottle. However, if you would like to, you can certainly use a bottle brush to clean your Hegen bottle. Please do remember to thoroughly clean not just the sides but also the base of the bottle.

Yes. Our breast milk storage containers feature a silicone seal that ensures our containers are truly airtight.

At lower temperatures, materials can sometimes experience contraction and expansion at different rates. Let the containers sit in open air for awhile before opening. If you’re in a hurry, try pouring hot / warm water over the lid so that it can expand a little and loosen before opening.

All covers/lids should fit nicely with a ‘click’. Please refer to the above guidelines for the proper assembly and usage of our Hegen bottles. If this doesn’t fix the issue, please contact us at cs@hegen.com and we will do our best to help you solve this!

Hegen feeding bottles and breast milk storage containers are leakproof. If you find that your feeding bottles/containers are leaking, please check the above guidelines for the proper assembly of the Hegen teat/silicon seal. If this doesn’t fix the issue, please contact us at cs@hegen.com and we will do our best to help you solve this!

If your teat is not flowing, simply use your fingers to massage the teat and the airvent

to ensure that it is not stuck closed. If this doesn’t fix the issue, please contact us at support@hegen.co.uk and we will do our best to help you solve this!

Simply use a pair of scissors to cut around the packaging starting from the slit opening designed for ease of use.

We strongly recommend that you create an account. It will allow you to track your order status. If you choose to, we will also send you regular news updates.

We accept all major credit cards, as well as PayPal.

From your shopping bag page (top right corner), type in your discount code, and click Add.

You can contact us to amend your order before daily cutoff time. We will do our best to amend your order, however, we cannot guarantee we will always get to it before your order is shipped.

Most replaceable parts are sold separately on our website. You are more than welcome to order them separately.

You can opt for selfcollection at our head office, 625 Aljunied Road #0604A,

Aljunied Industrial Complex, Singapore 389836, Mon-Fri (10am-5pm, SGT) [excluding public holidays]. Please indicate in the comments section the date and timing of collection.

We'll need 1-2 working days to pack and dispatch your order via our appointed logistics partner. Delivery time is 1-3 working days, depending on mode of delivery. All goods purchased from us can only be delivered to addresses within Singapore Main Island. We are unable to deliver to Jurong Island, Army Camps, Changi Airport, Tuas, and Fishery Ports. We do not deliver outside Singapore or to post office boxes. Extra charges apply for Sentosa Island addresses. Track your orders here : http://www.simplypost.asia/

Yes we do. International orders can take a while depending on where you are.

For local Singapore orders : Day (0900 to 1800 hours), or Night (1800 to 2200 hours). Kindly ensure that there is a recipient to receive your items during the stipulated hours.

For local Singapore orders : We offer up to 2 free delivery attempts for each purchase. You will incur an additional delivery charge if there is a 3rd failed delivery attempt.

Please use our order tracker here: http://www.simplypost.asia/

Items that are defective and not due to regular wear and tear as deemed by Hegen, will be eligible for a 1-1 exchange on a component by component basis.

Sale or GWP items or items with missing or mishandled parts are not eligible for exchange.

Within 30 days of purchase.

1. Original receipt (with purchase within 30 days)
2. Complete set of faulty product for evaluation (do not just bring the faulty component)

If you believe you have received a defective item, email us at support@hegen.co.uk with your order reference, invoice/receipt as well as a photograph and description of the defect.

Please contact us at support@hegen.co.uk or give us a call at +44 203 137 6668 and we’ll do our best to help you!

We currently only accept payments made through Paypal. We will be exploring additional payment options.

All products are sent from our warehouse in the UK. Under normal circumstances, if you are UK resident or your order is less than 150 EURO you will be charged standard UK VAT at 20%. No other customs charges are expected for residents within EU.

If you are a resident of EU countries, and your order is greater than 150 EURO, you will not be charged VAT on checkout, but maybe charged import tax and duty by your local authority.