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faq

FREQUENTLY ASKED QUESTIONS

GENERAL ENQUIRIES

Which warmers do the Hegen bottles fit into?

I’ve never seen a square bottle before. Will it be hard for my baby to hold?

Can i sterilise the Hegen bottles? Which sterilisers can I use?

Can you explain the Hegen PPSU range?

Can you explain the Hegen Tritan range?

My baby loves the Hegen bottle. How long can I use it for?

Do I need a bottle brush to clean my Hegen bottle?

Are Hegen breast milk storage containers airtight?

Why am I having difficulty opening the lids of breast milk storage containers that have been taken out from freezer / refrigerator?

Help! My covers/lids are too loose/tight?

Help! My bottles/ containers are leaking.

Help! My teat is stuck / not flowing

How do I take the bottles out from the packaging?

SHOPPING

Do I need an account to make purchases?

How do I make payment?

Can I amend or cancel my order after confirming it?

Can I purchase parts individually (eg. bottle covers, collars)?

DELIVERY

Do you ship internationally?

EXCHANGE & RETURNS

What items are eligible for exchange?

Are there limitations on exchanging specific merchandise?

How long do I have to exchange an item?

PAYMENT

Do I have to pay extra duties or taxes for my product?