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Shipping & Delivery

We ship to the United Kingdom and all EU countries from Hegen.co.uk

Here is a list of countries we ship to: United Kingdom, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

ORDER PROCESSING TIME

All orders placed via our web will be dispatched the next business day. Payments are taken at the time of order placement. We pride ourselves on being extremely quick and although most packages do ship sooner without expedited freight we cannot guarantee this. Please note that order processing time does not include the transit time to your delivered location. If you need your order sooner, please make sure to select expedited freight. Hegen UK does not process or ship orders on weekends or holidays.

FREE STANDARD SHIPPING - UK ONLY

Free shipping is offered on all domestic orders over £30. Orders are processed once credit card authorisation and verification have been obtained. Domestic orders typically arrive in 2-5 business days (Monday through Friday, not including holidays) for mainland address. Excludes PO Boxes, and BFPOs. Note standard shipping is not normally trackable.

STANDARD SHIPPING - EUROPEAN DESTINATIONS

Delivery time for most European countries is 3-6 working days. Some of this is dependent on postal services in the destination country. So there may be variations from this standard delivery time frame. All standard European shippings are tracked and require a signature.

EXPEDITED SHIPPING

Expedited shipping is available for the UK and European countries.

Orders successfully placed before 1 pm during a business day will arrive within 1-2 business days in the UK and will arrive within 3 business days for most European destinations.

CUSTOMS CHARGES AND VAT

All products are sent from our warehouse in the UK. Under normal circumstances, you will be charged standard UK VAT at 20%.

No other customs charges are expected for residents within EU.