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Exchange & Returns

The Hegen site is maintained with as much accurate information as possible - on product descriptions, availability, dimensions and compatibility.

Images of our products featured on our site are strictly for illustrative purpose only. Actual products received may vary from visual representations available on our site. Colours may appear different in reality due to studio lighting conditions, or variances in computer screen calibration. We strive to ensure that screen colours are true to life to the best of our abilities. We do not promise that product descriptions or accompanying content available on this site are complete, up-to-date, error-free and accurate.

Please note that we are not responsible for problems associated with the incorrect use and handling of our Hegen products. If you believe you have received a defective item, email us at support@hegen.co.uk with your order reference, invoice/receipt as well as a photograph and description of the defect.

Please look under our Explore section for the correct way to care,clean and handle our products. You may also refer to the information leaflet and packaging that arrived with your items.

Return & Exchange Policy for All Items:

  • The merchandise was purchased only through http://www.hegen.co.uk/ or by telephone at +44 203 137 6668
  • All return or exchanges must be authorised prior to sending the products back to us. Please contact us to obtain authorisation and return address details.
  • If products are sent without authorisation, we reserve the right to refuse receipt or return products at sender's cost.


Exclusions from our Exchanges & Returns Policies

  • Items that have been tainted or damaged due to misuse/mishandling
  • Items without accompanying receipt/invoice
  • Items that are not purchased from www.hegen.co.uk
  • Items comes in seal packaging that has been opened, unless the product is defective


Hegen UK reserves the right to reject any exchanges and returns requests that do not meet the requirements set out above.

If you have any other questions, please contact us at support@hegen.co.uk or give us a call at +44 203 137 6668 and we’ll do our best to help you!